Moderation and Responsibility Charter

Signyalé Application

Last updated: 22/01/2026

1. Moderation principles

Signyalé is based on community-based, progressive and collaborative moderation designed to ensure:

• The reliability of published content (prices, arrivals, promotions)
• The protection of users against abuse or false information
• Compliance with the law (LCEN, GDPR, Consumer Code)
• A balance between freedom of expression and responsibility

2. Content subject to moderation

The following content may be moderated:

• Product reports (prices, arrivals, good deals)
• Associated comments and photos
• Community ratings and reactions (YALÉ points, emojis, etc.)
• Reports concerning other users or businesses

3. Moderation tools

a) Community moderation

Each item of content may be assessed by users. Content is automatically suspended for review after 3 matching reports. A “False report” button is available to any user who wishes to indicate that published information may be incorrect. This report is subject to a reliability score, initially set at approximately 60%. This score changes according to the number of views, likes and community feedback. In the event of multiple disputes, the score decreases gradually. When it falls below 45%, the relevant report is automatically removed from the platform.

b) Automated moderation

AI filters:

• Non-compliant images (e.g. no visible product)
• Text containing spam, insults, disparagement or discriminatory remarks

c) Human moderation

The Signyalé team:

• Supervises reports submitted by AI or the community
• Reviews disputed content within 48 hours
• Guarantees a right of reply for any user concerned (in accordance with Article 6 of the LCEN)

4. Publication rules

Each user agrees to:

• Publish information that is accurate, verifiable and up to date
• Not distribute insulting, misleading or illegal content
• Respect other users, businesses and partners

When a user submits a report, they may provide additional information:

• The business owner’s phone number (if they wish to be contacted directly)
• A comment stating the name of the business and a more precise address
• Their own name or username (displayed in the information bubble)
• The report date will be entered automatically

This information is published under the responsibility of the user who enters it. The user undertakes to provide only accurate information and not to infringe the privacy or reputation of third parties.

5. Business accounts without a SIRET number

Signyalé allows the creation of a business account without a SIRET number only if the activity is:

• Occasional
• Non-professional
• Not commercially structured

In the event of regular use or a report:

• The team may suspend or restrict the account
• Or require a SIRET number where necessary under the applicable legislation (Commercial Code, Labour Code Art. L. 8221-3)

6. Fight against abusive reports

Any abusive report (a deliberately false report of lawful content) is punishable by law:

1 year of imprisonment and a €15,000 fine (Article 6-VII LCEN)

Internal sanctions are also provided for:

• ⚠️ Warning
• ⛔ Temporary suspension
• ❌ Account deletion in the event of repeated offences

7. Responsibilities

• The user is responsible for what they publish (reports, photos, comments)
• Signyalé acts as a hosting provider (Article 6 LCEN): we do not monitor content in advance, but we quickly remove any reported illegal content
• Businesses have a priority channel to report any abuse affecting their establishment

8. Retention of moderation-related data

• Logs relating to moderation (reports, comments, suspensions, etc.) are retained for 12 months for evidentiary purposes
• This data is accessible only to the moderation team, in compliance with GDPR rules

9. Appeals and complaints

Anyone who believes they have been unfairly moderated may:

• Exercise a right of reply
• Request the correction or deletion of their data
• Contact the team by email at: contact@signyale.com

10. Privacy and image rights

On Signyalé, you may publish photos of products (fruit, vegetables, etc.) in stores. However, you must be careful not to show identifiable people without their consent.

You must comply with the following rules:

• Never publish a photo in which a person is identifiable (face, badge with name, uniform, etc.) without their authorisation
• Do not take photos inside a store if a person (seller, customer) is visible or recognisable
• Pay attention to geolocation: if a photo makes it possible to identify the business owner or the store you are in, it may infringe privacy
• If a person is identifiable in a photo, they have the right to request its removal. You may also report content through the application

The Signyalé team may remove, at any time and without prior notice, any photo considered problematic if it may infringe someone’s privacy or reputation.

In the event of non-compliance, your account may be suspended (see point 6), and you may be held liable if a person files a complaint.

11. Use of the “Signyalé” name and visual identity

The name “Signyalé”, the logo (strawberry pin), the application colours, illustrations, typography and all visual or technical elements used on the platform are protected by law.

What you may not do:

• Copy or reuse these elements for your own visuals or publications outside the app
• Publish a fake account, page or content suggesting that you are officially linked to Signyalé

What you may do:

• Mention that you are present on Signyalé (e.g. “Find us on Signyalé”) provided that you do not modify the logo or mislead people about your relationship with the platform

Any abuse or misuse may result in content removal or account suspension, in accordance with this Charter.

Who manages the Signyalé application?

The Signyalé application is published by:

Signyalé is a French company created to promote local commerce, citizen information and responsible consumption.

We are a small team committed to fairer consumption.
We respect your data, your image rights and your reports,
and we are committed to moderating content seriously.

Do you have a question? A doubt? Content to report?
Write to us at: contact@signyale.com

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